Delivery policy

1. Delivery times

1.1 Standard times
- Metropolitan France: 2-3 business days
- European Union: 4-7 business days
- International: 7-14 business days

1.2 Delivery options
- Standard delivery
- Express delivery (24-48h)
- Relay point
- In-store delivery

The indicated times start from the confirmation of your order and full payment.

2. Delivery areas

2.1 Served areas
- Metropolitan France
- Corsica
- Overseas departments and territories
- European Union
- International (list of countries available during order placement)

2.2 Restrictions
Certain geographic areas may be subject to delivery restrictions. We reserve the right to refuse delivery if the area is not served by our carriers.

3. Order tracking

3.1 Notification
- Confirmation email upon order validation
- Email with tracking number upon shipment
- Tracking SMS (optional)

3.2 Tracking
- Online tracking via your customer account
- Tracking link in the shipping email
- Customer service available for any questions

4. Order receipt

4.1 Verification
We advise you to:
- Check the condition of the package upon receipt
- Note any anomalies on the delivery slip
- Take photos in case of damage
- Refuse the package if obviously damaged

4.2 Absence
In case of absence:
- The carrier will leave a delivery notice
- The package will be available according to the carrier's conditions
- A second delivery can be scheduled

5. Delays and delivery issues

5.1 Delays
In case of delay:
- You will be informed by email
- Customer service remains at your disposal
- A new deadline will be communicated to you

5.2 Lost or damaged package
In case of problem:
- Contact our customer service immediately
- An investigation will be opened with the carrier
- A refund or a new shipment will be made depending on the case

6. Returns

6.1 Conditions
- Return period: 14 days after receipt
- Product unused, in its original packaging
- Return label provided upon request

6.2 Return costs
- Return for withdrawal: at the customer's expense
- Return for non-compliance: at our expense

7. Contact

For any questions regarding your delivery:
- Email: contact@w-puzzles.com
- Contact form on our website

8. Policy modification

We reserve the right to modify this delivery policy at any time. Changes will take effect upon their publication on the site.